Terms and Conditions - Vets of Geelong

Terms & Conditions – Website Use

Vets of Geelong Terms and Conditions
Related to the Website

Last updated 1 April 2025

Welcome to the Vets of Geelong Website. Vets of Geelong Group is a group of clinics, including Larry and Gary Pty Ltd, Tiernan Veterinary Holdings Pty Ltd, Ralph and Paddy Pty Ltd, and Maple & Zuma Pty Ltd.

These Vets of Geelong Website Terms only apply to your use and access of the Vets of Geelong Website https://vetsofgeelong.com.au/ (the Vets of Geelong Website) operated by the Vets of Geelong Group.

By accessing and using the Vets of Geelong Website, you acknowledge that you have read, understood, and agreed to these Vets of Geelong Website Terms.

We do not guarantee that the Vets of Geelong Website, or any content on it, will always be available, uninterrupted or be error-free. We may suspend or withdraw or restrict the availability of all or any part of the Vets of Geelong Website for business and operational reasons. We will endeavour to give you reasonable notice of any suspension or withdrawal.

1. Vets of Geelong Website Terms

a) These Vets of Geelong Website Terms, including our Privacy Policy, govern your access to and use of the Vets of Geelong Website.

b) By browsing, accessing and/or using the Vets of Geelong Website, you acknowledge and warrant that you have read, understood and agree to be bound by these Vets of Geelong Website Terms and any additional terms and conditions notified to you from time to time.

2. Order Supplies Feature

a) Eligibility

The Order Supplies feature is exclusively available to existing clients of Vets of Geelong Group. Access to this feature is restricted to ensure compliance with our service policies.

b) Veterinary Check Requirement

Pets requiring medication must undergo a veterinary check at our clinic every six months. This is to ensure the continued appropriateness and safety of the prescribed medication.

c) Product Availability and Pricing

i) The Order Supplies feature does not guarantee the availability of products or the accuracy of prices listed.

ii) No contract for the sale of products is formed through the use of this feature. It is intended solely as a click and collect service.

d) Confirmation and Collection

i) Receipt of an email confirmation does not constitute confirmation of price validity or stock availability.

ii) You will receive a separate notice once your request for products has been processed and is ready for collection. This notice may include updates on price changes, quantity adjustments, or may reject the request due to stock unavailability or if it falls outside the prescriptions or recommendations of our veterinarians.

iii) Modifications and Rejections: We reserve the right to modify or reject any order request based on stock availability, pricing errors, or veterinary recommendations.

3. Intellectual Property

a) All content and design elements associated with the Vets of Geelong Website, including but not limited to copyright, logos, trademarks, designs, text, graphics, images, information, applications (the Site Content), are the intellectual property of Vets of Geelong Group, its content providers, or licensors. All rights are reserved.

b) Except as expressly permitted by law or with prior written consent, you may not copy, reproduce, modify, distribute, display or create derivative works from the Site Content.

c) Use of the Vets of Geelong Website does not grant you any rights, title or interest in the Site Content, other than a limited, non-exclusive, revocable, licence to access and use it for personal or business purposes in accordance with these terms.

3.2 Social media platforms

i) All content posted by Vets of Geelong Group on social media platforms (including but not limited to Facebook, Instagram, Twitter, and LinkedIn), including images, videos, and written materials, remains our intellectual property and may not be used, copied, or reproduced without permission.

ii) If you post or share content on any Vets of Geelong Group social media platform featuring our business, services, or staff, you grant us a non-exclusive, royalty-free licence to share or use that content for marketing and promotional purposes.

4. Linked Sites

a) Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website, and we are not responsible for the privacy policies or the content of any third-party website. Third party websites are responsible for informing you about their own privacy practices.

b) You acknowledge and agree that we are not responsible for the content, availability, advertisements, products, services, or any other materials on any linked websites, nor for any additional links contained within them or the actions of individuals associated with those websites.

c) We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the Vets of Geelong website, provide relevant content to users, monitor fraudulent activity, and gather broad demographic information.

5. Cookies

We may use cookies—small data files stored on your web browser—to collect information about your browsing session. These cookies do not store personal information but may be used for the following purposes:

a) Remembering your preferences on our website.

b) Gathering general visitor and customer analytics for internal use.

c) Conducting research to enhance our content, products, and online services.

d) Assisting with direct marketing, if you have opted in.

e) Supporting security measures, such as requiring you to re-login after a period of inactivity.

If you prefer not to receive cookies, you can disable them in your web browser settings. However, this may impact the functionality of our website. For guidance on adjusting your cookie preferences, refer to your browser’s ‘Help’ section.

6. Social Media Usage

a) By accessing or engaging with Vets of Geelong Group on social media platforms (including but not limited to Facebook, Instagram, Twitter, and LinkedIn), you agree to comply with these Vets of Geelong Website Terms, the Vets of Geelong Group Privacy Policy https://vetsofgeelong.com.au/ and the policies of the respective platform.

b) When interacting with our social media pages, you warrant that you will:

i) Be respectful and courteous to others.

ii) Ensure that any comments, posts, or messages are relevant and appropriate.

iii) Not post false, misleading, or defamatory content.

iv) Not share confidential, personal, or sensitive information about yourself or others.

v) Not post spam, advertisements, or promotional material unrelated to our services.

vi) Not use offensive, discriminatory, or inappropriate language.

c) We reserve the right to moderate, hide, or remove any comments or posts that:

i) Contain offensive, defamatory, or misleading information.

ii) Promote third-party businesses, products, or services.

iii) Violate the privacy of others or disclose sensitive information.

iv) Are deemed spam, irrelevant, or disruptive to the community.

7. General

7.1 Disclaimer

The information on the Vets of Geelong Website is provided for general informational and educational purposes related to veterinary care. While we strive to ensure its accuracy, Vets of Geelong Group makes no guarantees that the information is correct, up to date, complete, reliable, or suitable for any particular purpose. This content should not be relied upon as a substitute for professional veterinary advice tailored to your pet’s specific needs. For any concerns regarding your pet’s health, please consult one of our veterinarians.

7.2 Limitation of liability and indemnity

i) To the fullest extent permitted by law, we are not liable for any loss or damage you may incur from using our website, including but not limited to exposure to viruses or malicious software, service faults, failures, interruptions, or issues with the accuracy, timeliness, completeness, security, or reliability of any communications or transactions conducted through the Vets of Geelong Website.

ii) Nothing in these Vets of Geelong Website Terms is intended to exclude, restrict, or modify any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth) or any other applicable law that cannot be lawfully excluded.

iii) You agree to indemnify, defend, and hold us harmless from any losses, expenses, damages, costs (including reasonable legal fees), or liabilities that you or we may incur due to any claim, demand, lawsuit, or proceeding brought by a third party against you or us, where such loss or liability arises from or is connected to your breach of these Vets of Geelong Website Terms save to the extent that we caused such loss or liability.

7.3 Severability

If any provision of these Vets of Geelong Website Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

7.4 General

i) These Vets of Geelong Website Terms and any use of our services are governed by the laws of Victoria, Australia and you agree to submit to the exclusive jurisdiction of the courts of Australia.

ii) We do not guarantee that the Vets of Geelong Website, or any content on it, will always be available, uninterrupted or be error-free. We may suspend or withdraw or restrict the availability of all or any part of the Vets of Geelong Website for business and operational reasons. We will endeavour to give you reasonable notice of any suspension or withdrawal.

iii) We may update and change the Vets of Geelong Website from time to time at any time.

iv) We may change these Vets of Geelong Website Terms from time to time. Any updated versions of Vets of Geelong Website Terms will be posted on our Vets of Geelong Website.

8. Contact us

If you have any questions about Vets of Geelong Website Terms, please contact us:

Business Services Director

Vets of Geelong

18 Barrabool Rd, Highton VIC 3216

Phone: 03-52430077

Email: jess.case@vetsofgeelong.com.au

Terms & Conditions – Website Use

Vets of Geelong Terms and Conditions
Related to the Website

1. Vets of Geelong Website Terms

2. Order Supplies Feature

3. Intellectual Property

4. Linked Sites

5. Cookies

6. Social Media Usage

7. General

8. Contact us

Customer reviews

Follow us on Social Media

Our family, caring for yours

Our Services

Locations

Terms & Conditions – Website Use

Vets of Geelong Terms and Conditions Related to the Website

1. Vets of Geelong Website Terms

2. Order Supplies Feature

3. Intellectual Property

4. Linked Sites

5. Cookies

6. Social Media Usage

7. General

8. Contact us

Customer reviews

Follow us on Social Media

Our family, caring for yours

Our Services

Locations

Vets of Geelong Terms and Conditions
Related to the Website